Frequently Asked Questions
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General Questions
GENERAL QUESTIONS.
Do you provide pricing information over the phone?
Unfortunately, we do not. We treat each order as a custom order. Pricing is determined upon the size of each order. type of door, number of same size cabinets, any specialty finishes or treatments. Due to the complexity of this process, it is not possible for us to provide you with any pricing information over the phone. To obtain an estimate, you must complete an estimate request form available by clicking on “Kitchen Quote” at the top of this website.
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Do I have to complete a Kitchen Quote Form to obtain pricing information?
Yes. We utilize optical scanning to streamline our estimation process. This saves us time and allows you to receive your estimate in a timely manner. We ask that you allow us 24 - 48 hours to process your estimate request, however, we can usually provide you a written estimate within just few hours. For this reason, all estimate request must be submitted using our approved forms (available on our website).
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How long does it take before orders are delivered?
Laminate, thermofoil, Acrylic, Chipboard and Euroglass Kitchens take 2-3 weeks for fabrication; all types of veneer and all glass kitchens take 3-4 weeks, high gloss kitchens require 4-5 weeks. In addition to manufacturing time, please allow 7 to 10 business days for shipping.
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How much is the shipping cost?
Shipping costs are estimated based upon your shipping address and the overall size and weight of your order. Because each order is shipped via specialty crates created once your order is complete, we only provide estimated shipping costs. We do not mark up shipping costs, and also the discounted cost that we get from shipping companies we pass on to you.
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Do we need to pay taxes?
Only orders delivered in the state of Colorado are required to pay sales tax. Sales tax in Colorado is determined by the shipping address. No taxes will be collected from all other regions.
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Do you send samples?
Yes, we do provide samples of our finishes. We do not provide sample of hardware or accessories. If you would like to request a sample of any door, please click on the “Email Us” button at the top of the website, complete the form and identify which samples you would like to receive. A nominal fee may apply.
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How should I measure in order to replace my existing kitchen? Do I provide the actual cabinet size?
Please provide the exact measurements for the cabinets you require and specify any special hardware configurations you may need. If you are NOT certain about the measurements, we recommend consulting a professional cabinet maker or designer in your local area. Alternatively you can provide a lay out of your kitchen, specify desired location and type of your appliances and we will design your kitchen.
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What is the maximum height of a cabinet you will make? Are there any extra costs in the manufacturing and shipping?
The maximum door height we can offer is 84 inches, however please be aware that certain glass doors may have its insert weight limitations. There may be slightly higher shipping costs due to the overall size of the door.
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What about installation?
In an effort to provide you with the best cost possible, we do not install our products. All our products are designed for professional installation. We recommend you consult a professional installer in your local area for installation. Due to our nation-wide distribution, we are not able to recommend or refer customers to installers, nor are we able to guarantee the work of any installer.
Do you offer hinges and hardware?
Yes, we have a large selection of Blum hinges and functional hardware available upon request.
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High Gloss Slab Doors,what colors are available?
Our standard colors include 10 pre-selected colors and a range of colors according to Raneer's color chart. . An additional custom color matching fee will apply to all custom color matching projects.
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Is there a line of specialty finishes?
Please check out our Euroglass Kitchens and Acrylic Kitchens - a new European Line release within last year.
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What type of box core do you use?
We utilize premium grade ¾ inch particle board with a 48 lb. density (medium density fiberboard). This product is also available with a melamine back (1 cubic foot MDF=48 lb.)
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Is there a recommended type of cleaner for high gloss slab doors?
Use a soft, absorbent cloth dampened with lukewarm water to wipe off dust and fingerprints. For grease or other difficult stains, use mild hand soap. Never use abrasive cleaners, furniture polish, or cleaners that leave a buildup of film on the surface. Never scrub or polish an area too much as this may result in a “shine area” development. No ammoniated products such as glass cleaner should be used.
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Dimensional Tolerances
· Unless otherwise specified, door thickness is 19.05 mm +/- 0.5 mm.
· Door tolerances are 0.8 mm.
· A twist or warp of up to 1.6 mm is not considered a defect.
A twist or warpage of up to ¼” (6.35 mm) is permitted on doors over 24” (610 mm) wide or 50” (1270 mm) height.
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What types of veneers do we use?
We use natural and engeneered veneers in traditional and exotic finishes..
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Are there restrictions to the laminates or veneers that we can choose?
At this time, we only manufacture doors using our selection of Laminate and Veneer Kitchens. We are not able to accept customer supplied laminates or veneers.
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Can we run the grain horizontally?
Yes, for an additional fee.
Note: Horizontal panels cannot be produced longer than 4 feet. Alternative materials or vertical grain may be required for tall panels.
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What choices are there for edge treatments?
For veneer doors we offer veneer tape and 2mm wood veneer edges.
Prices may vary for the various details.
Regular 2mm PVC, or two 2mm aluminum edge bandings can be applied on most of the cabinet doors except veneer, all glass and high gloss kitchens.
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Still have questions? We are here to help! For fastest response, simply click on the “Email Us” button at the top of our website, complete the form in its entirety and submit your question. A kitchen specialist will gladly respond as soon as possible.
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